Returns & Refunds

Last updated: June 24, 2026

1. The 30-day window

You have 30 days from delivery to request a return or exchange. Items must be unused, unwashed, and in original condition with any tags attached.

2. Damaged or defective items

If your order arrives damaged, misprinted, or defective, that’s on us. Email us within 30 days with a photo and we’ll send a free replacement or full refund — no need to return the original.

3. How to start a return

1. Email brand@smartassgifts.com with your order number and what’s up.
2. We’ll reply with instructions (and a return label if the issue is on us).
3. Pack the item securely and send it back using the instructions provided.

4. Refunds

Once we receive and inspect your return, we’ll email you a confirmation. Approved refunds go back to your original payment method within 5–10 business days (your bank may take longer to post it). Original shipping is non-refundable unless the return is our fault.

5. Exchanges

Need a different size or color? Start a return for the original and place a new order, or email us and we’ll help sort the swap.

6. Return shipping

If the return is due to our error (damaged, defective, or wrong item), we cover return shipping. For change-of-mind returns, return shipping is your responsibility.

7. Non-returnable items

Personalized or custom-made items, final-sale items, and gift cards can’t be returned unless they arrive damaged or defective.

8. Contact

Questions about a return? Email brand@smartassgifts.com or use our contact page.