Shipping Policy
Last updated: June 24, 2026
1. Production time
Our items are made to order. Most orders are produced and handed to the carrier within 2–5 business days. Production time is separate from transit time below.
2. Delivery estimates
- United States: roughly 3–7 business days in transit after production.
- International: roughly 7–20 business days in transit, depending on destination and customs.
These are estimates, not guarantees. Carrier delays, holidays, and weather can push things out.
3. Shipping rates
- Free standard shipping on U.S. orders over $35.
- Under $35, shipping is calculated at checkout based on your cart and destination.
- International rates are shown at checkout before you pay.
4. Where we ship
We ship to most countries. If checkout won’t accept your address, we may not currently ship there — email us and we’ll see what we can do.
5. Tracking
Once your order ships, we’ll email a tracking link. Give it 24–48 hours to start updating after you receive it.
6. Customs, duties & taxes
International orders may be subject to import duties, taxes, or fees set by your country. These are not included in our prices or shipping and are the recipient’s responsibility.
7. Lost, delayed, or damaged
If your order arrives damaged, or tracking shows it lost in transit, contact us within 30 days of the expected delivery date and we’ll make it right with a free replacement or refund. See our Returns & Refund Policy.
8. Wrong or incomplete address
Please double-check your shipping address at checkout. Orders returned to us due to an incorrect address can be reshipped at your cost. We can’t recover packages delivered to an address you entered incorrectly.
9. Contact
Shipping questions? Email brand@smartassgifts.com or use our contact page.